I can’t create a priority support ticket

Forums » WordPress » Parabola » Bugs

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  • July 14th, 2022 at 10:24 #131207
    andy76
    Power User

    Hi, I bought priority support and trying to create a support ticket, but the email field is greyed out and I can’t enter anything there, hence I can’t create a ticket. What should I do?

    August 1st, 2022 at 22:35 #131609
    Zed
    Cryout Creations mastermind

    Hi,

    I am not sure how that happened, but your customer details were not properly associated with the user account, making the support form unable to automatically pick up the account information.
    I have corrected this now, sorry about the delay.

    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
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