"This plugin does not have a valid header" error

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  • #60958

    Hi, I am trying to upload the Cryout Serious Theme Settings plugin to my site. I have Nirvana activated as my theme. I am using WordPress 4.9.4, Nirvana 1.4.4 and the plugin’s latest version, 0.5.9. I can upload the plugin successfully, but I receive the error, “This plugin does not have a valid header,” after I click Activate.
    I have followed the instructions on the minimal step-by-step tutorial for debugging. I have no other plugins on my site. I have tried to upload the plugin via ftp, and install the plugin from wp-admin. I have tried to check the files to make sure there isn’t a duplicated folder, or mistakes in the beginning of the files. I am still seeing the error. What else can I try?
    Thank you for your time. The Nirvana theme is wonderful!!

    Website: www.staturelengthening.net

    #60959

    Also, I see that the recommended version of the plugin on the Appearance> Nirvana Plugins page is the 0.5.1 version, not the current version of the plugin, 0.5.9. I also have tried to install that version, without success.

    #61325
    Zed
    Cryout Creations mastermind

    The file you are uploading is incomplete or incorrect. Why are you uploading the plugin file anyway? It can be installed directly from WordPress.org since it’s published in the repository.

    On the Nirvana Plugins page, the labeling is “Minimum required version:” which means the theme requires at least that plugin version to work, not that specific version.


    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
    #61357

    Hi Zed,
    Thanks for your reply.
    I have tried to install the plugin directly from the WordPress repository, but when I do, I see the header error. I am not sure why. There may be an issue with my WordPress files. I am not sure.
    Ah, you’re right. It does say “minimum.” Thank you for clarifying!
    Please let me know if you have any suggestions.
    Thank you again.

    #61518
    Zed
    Cryout Creations mastermind

    Are you able to install other plugins?


    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
    #61617

    No, I am not able to install other plugins.
    I understand if I need to close this ticket, as the problem is likely not Cryout plugin or theme related.
    I appreciate your help and fast response!

    #62097
    Zed
    Cryout Creations mastermind

    The fact that you cannot install any plugins points that there is a problem with your WordPress installation and/or hosting server and not something broke in the plugin.

    Did you perhaps run out of space on the account (resulting in failed file transfers)?


    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
    #62179

    I was able to talk with hosting support and they were able to install the plugin for me. Everything is working great! I am not sure what the issue might have been.
    Thank you again for your time.

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