Mantra settings page frozen – no plugins active

Hi, and thank you for getting back to me promptly! — I apologize for answering this only now, because for some reason I thought I would receive an email notice when you answered. I should have checked back sooner.

I hope I can still receive help with this problem, as I would very much appreciate it! — and thank you very much! 🙂

FYI — On my Apple keyboard, the “F12” key is used for volume control and does not work to open the console; however I did open up the console via the browser menu.

I copied the error text from the console:
————–
Handler function NRL_getSecurityInfo threw an exception: TypeError: this.transport is null
Stack: DSC_send@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/main.js:1207:5
NEA_addSecurityInfo@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/server/actors/webconsole.js:1914:5
NRL_getSecurityInfo@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/toolkit/webconsole/network-monitor.js:257:5
makeInfallible/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/DevToolsUtils.js:82:14
NRL_onStartRequest@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/devtools/toolkit/webconsole/network-monitor.js:211:5
Line: 1207, column: 4 DevToolsUtils.js:58:0
TypeError: this.transport is null main.js:1207:4
JQMIGRATE: Logging is active jquery-migrate.js:21:2
TypeError: jQuery(…).wpColorPicker is not a function
————–

I already disabled the plugin “Tiny MCE Color Picker”, so I am not sure what color picker is being referred to in the error message above, unless it is a WordPress color picker function.

I hope this helps. I will log into http://www.trulyalive.net again later this evening. If anything changes I will let you know.

Thank you again for your help!!

All the Best,

Mary

Hi Zed,

Thank you very, very much for your help so far.

I can appreciate that my previous console error log message could be related to WordPress issues rather than Mantra.

However, last night I re-tested the Mantra Settings page with ALL plugins disabled again (including the color picker plugin I disabled in the last test) and received this error message in the browser Console:

—————————-
JQMIGRATE: Logging is active jquery-migrate.js:21:2
TypeError: jQuery(…).slider is not a function themes.php:310:0
This site makes use of a SHA-1 Certificate; it’s recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More]
—————————-

The message: “jQuery(…).slider is not a function themes.php:310:0” would be associated with Mantra, because I have never used a slider plugin on this website.

It’s my hope that you can help with this — and please do if you can!! — But even if you can’t offer help in this instance, I think you should know about this problem in case it needs to be fixed.

Looking forward to your next message.

Thanks again!!

Mary

Hi Zed,

I was finally able to shut off all the plugins again and perform step #2 which you recommended as part of the jQuery investigation that you would undertake. I must disable all plugins late at night to minimize the inconvenience to my client.

I browsed through the jQuery code on the website’s server while all plugins were disabled.

I was able to determine that all the jQuery files located in the wp-admin/js folder seemed to be WordPress files, from the latest version of WP.

I was unable to determine where all of the jQuery files in wp-includes js folder originated from. I downloaded the Mantra zip file and looked in there, but I didn’t see where those jQuery files for Mantra, are located on the server.

Sorry to be so clueless about jQuery but, I really know next to nothing about it, nor where to check for all the jQuery files.

Can you tell me what steps would be good take next, to determine where the jQuery files on the server originate from, and/or if it’s safe to delete or move them? — Since there was no indication of the origin of the jQuery files on the server, all I could think of to do was download WordPress and Mantra again (which I did), and then compare.

Any thoughts or help would be VERY much appreciated! 🙂

Thanks.

Mary

P.S. I am running the most up-to-date version of WP, and all plugins are updated — I do that anyway as part of my standard maintenance. As usual, this time also, the Mantra Settings page was still frozen.