Topics covered under our priority technical support include (but are not limited to):

• priority 24 hours answer time (faster during our work hours: 10:00 – 18:00 UTC+2)
• guidance for theme features, options and functionality
• advice on how to configure theme options to obtain a particular result
• test and identify possible reported bugs in the theme and (where possible) provide a temporary solution until the possible issue is corrected in the theme
• verify compatibility conflicts with third party plugins and provide (where possible) a temporary solution until the issue is corrected in the theme
• advice on plugins for specific functionality
• simple (up to 10 lines of code) styling tweaks
• simple (up to 10 lines of code in up to 3 files) functionality tweaks
• simple (several lines of code) page templates
• a base child theme

Support is provided via email only and is handled through our ticketing system.

Our technical support is not a customization service. As a result, technical support does not cover:

• customizing the theme to fit your design or functionality specifications
• customizing the theme to compensate or correct for issues created by a third party extension, hosting limits or old WordPress versions
• writing custom child themes, plugins or code
• adding new theme functionality, options or controls for a particular site

These services can be provided through our separate customization service. For an estimate on a custom project:

request a quote

You can use our themes on as many sites as you'd like, including personal or commercial websites.

For our Plus themes, the licensed sites number indicates the number of sites you can activate the automatic updates on and receive priority support for.

By site we refer to a single WordPress installation using a particular theme (the installation can be on the main domain, in a subdomain or a subfolder of a domain). We do not count staging/development copies.

Currently automatic updates for the Plus themes are not available on WordPress Multisite installations.

Priority Support, Plus theme purchases and Club Memberships are licensed in yearly terms. Club Membership renewals and Plus theme renewals are automatic and take place on the anniversary date.

You can cancel the automatic renewal functionality at any time. Standalone Priority Support purchases need to be renewed manually after expiration.

If you would like to change the Priority Support service or Plus purchase from one theme to another, that is possible if no files have yet been downloaded. After download changing the purchase is no longer possible.

Upgrading from the Support Service to the Plus theme (if available) or from a Plus theme to a Club Membership is possible at any time while your yearly license is active.

For changes or upgrades contact us.

The files you downloaded are yours to keep. Forever.

If your Priority Support or Plus theme license or Club membership expire, you can continue to use all the files you have already downloaded at their last download/update version, but you will no longer have access to the latest updates, support or new themes.

However, you can make a new purchase or renew your Club membership at any time to restore access to all these benefits.

Club Membership renewals and Plus theme renewals are automatic and happen yearly on the anniversary date. For these subscriptions we guarantee that your membership will always renew at the locked-in price for the entire duration your membership remains active.

For standalone Priority Support and non-renewing single Plus purchases you can renew at any time at the list price.

Renewing the Club/Developer Membership after expiration or cancellation will take place at the list price.

The purchased product(s) will continue to work regardless of the status of your license. Using our themes is not conditioned in any way to having an active subscription, however after your license expires you no longer receive support or security and feature updates.

Single Plus theme purchases made before January 1^st 2021 and support licenses expire at the end of the 1 year term. After expiration, access to support request or security updates and new features is discontinued until a new license is acquired.

Club membership and Plus theme purchases renew automatically on each anniversary date, so to discontinue it you'll need to request cancellation (either with us or the payment processor).

If you have any pre-purchase questions, please contact us.

We can refund your purchase no questions asked if you have not yet downloaded any of the provided files and have not used our support service. Renewal payments can be refunded on request without any preconditions.

Otherwise, due to the nature of digital goods refunds will be considered on a case-by-case basis. We cannot provide refunds on Club Memberships after multiple files have been downloaded. See our terms and conditions for further details.

We accept all major credit and debit cards through our payment processors, PayPal and 2Checkout.

PayPal

2Checkout

For subscription services PayPal requires an account – you can create one at the time of payment.