I've purchased Priority Support – How do I create Support Ticket?

Forums » General » Cryout Creations – Site, Services

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  • November 19th, 2016 at 18:50 #40847
    elucia
    Power User

    Hello,
    I purchased Priority Support, and now wish to open a Support Ticket for my Nirvana Theme.
    When I click on “Create Support Ticket” it takes me to my Account, giving me the option to purchase Priority Support, which I’ve already done….going around in circles here.
    I have also sent a direct email to the sales email I received after purchase. No response.
    I need help on my site.
    Would someone please respond to this forum post so I can open a Support Ticket??
    Is there anyone there?
    Thanks very much!

    Website: mikelucia.com

    • This topic was modified 8 years ago by elucia.
    • This topic was modified 8 years ago by elucia.
    January 27th, 2017 at 00:04 #42242
    Ryan Vooris
    Power User

    I’m having the same issue after purchasing support for the Fluida theme.

    February 5th, 2017 at 16:45 #42484
    Zed
    Cryout Creations mastermind

    Purchased services are cached for a while to speed up site functionality.
    If you’ve accessed the support form page right before the purchase, the result is cached and the form will become available in up to 3 hours after the purchase.

    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
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