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Hi,
Due to some account changes, 2Checkout has been working inconsistently for several days and failed to transmit some of the orders to our own system. We’ve had to recover and process these orders manually when we became aware of the problem. Your order was processed and finalized the next day.
i apologise for the delay, unfortunately some things are beyond our control (and even those that are under our control can fail at times).
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Please check the available documentation and search the forums before starting a topic.Hi,
You should be able to disable the editor’s styling through the theme options.
I’m saying “should” because we haven’t tested that specific bit recently and the editor keeps changing and transforming.
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Please check the available documentation and search the forums before starting a topic.Hi,
Header titles visibility is controlled through the dedicated theme option.
Responsiveness depends as much on the content itself as it does on the general layout rules applied by the themes. Could you point out some specific problems you’re seeing on your site with mobile devices?
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Please check the available documentation and search the forums before starting a topic.Hi,
I believe we have discussed and worked out a solution for this through the support service.
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Please check the available documentation and search the forums before starting a topic.Hi,
We do not advertise nor provide any kind of assistance, service or support via phone. We also do not promote anywhere any kind of 24/7 service or availability, so I’m not sure what your expectations were.
Your order failed to finalize due to a processing error with our payment gateway. As soon as I discovered that (and your 9 call attempts between 4 AM and 9 AM) I have cancelled and refunded your payment.
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Please check the available documentation and search the forums before starting a topic.Hi,
Our themes do not bundle any of the fonts – these are loaded either directly from Google’s fonts service or depend on the system fonts available in the operating system (according to the typography configuration).
The Google embed already attempts to load the full charset of the fonts (you can see here that
latin-extis also included). If some glyphs from the extended character set are odd or incorrectly displayed that could be because the font simply doesn’t support/include them (and the browser replaces the missing characters only with a font from the same family).Weirdly enough, I was not able to find Muli on the Google fonts list to check its character support although it is served in the embed.
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Please check the available documentation and search the forums before starting a topic.Hi,
Adding extra social icons in Roseta (and our other themes) is a task complex enough to warrant its own dedicated tutorial, which we hope to get around to eventually.
Until then, adding Mastodon (and a couple of other services) to the included icons list is on our to-do list for as soon as possible.
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Please check the available documentation and search the forums before starting a topic.Hi,
We do not test our themes with all content builders plugin simply because that a task impossible to do.
If the plugins use the correct coding practices and apply their functionality with the appropriate WordPress filters and actions, then they should just work – unless there’s some styling overlapping.Could you include a link to a page where the issue is present?
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Please check the available documentation and search the forums before starting a topic.Hi,
The broken markup might be cause by some stray opening or closing tags in your custom content – browsers generally try to save broken markup by making assumptions about what is missing or lacks a pair.
Since the primary sidebar is in its correct container and only the secondary one falls outside, look into any custom markup you may be having in the primary sidebar, including widgets that are not part of WordPrsss by default.If you like our creations, help us share by rating them on WordPress.org.
Please check the available documentation and search the forums before starting a topic.Hi everyone,
Last month’s Kahuna update addressed compatibility with PHP 8+ so those warnings/notices are no longer a problem.
The only themes remaining to receive the same updates (and on which PHP 8 could be problematic – depending on server configuration) are currently Anima and Septera.
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Please check the available documentation and search the forums before starting a topic.Hi,
Featured image sizes are automatically computed based on the configured theme options. Note that in WordPress registered images sizes (including those of the featured images) only apply to media uploaded from the moment after they are set. If you have existing featured images already assigned to content their crops need to be recreated according to the new values (using a thumbnail regeneration plugin).
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Please check the available documentation and search the forums before starting a topic.Hi,
What version of Nirvana are you using before the update and changes in appearance?
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Please check the available documentation and search the forums before starting a topic.Hi @jcoillard,
Your error message is incomplete as it doesn’t reference the filename and line number. Those are necessary to track down what is happening.
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Please check the available documentation and search the forums before starting a topic.Hi,
That should be fixed in today’s 1.2.4 slider plugin update.
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Please check the available documentation and search the forums before starting a topic.Hi,
The featured boxes sections weren’t designed to be used as an intro for more items of the same type so they don’t have a general “more” button/link.
Adding such a button would technically be possible by placing a text area right below the boxes with the appropriate button/link content in it, but I’m not sure if the visual outcome would be satisfactory.If you like our creations, help us share by rating them on WordPress.org.
Please check the available documentation and search the forums before starting a topic.Hi,
In what way do you want to change those links?
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Please check the available documentation and search the forums before starting a topic.Hi,
If you like our creations, help us share by rating them on WordPress.org.
Please check the available documentation and search the forums before starting a topic.Hi,
The support for local fonts is partially broken in the current themes release making them still attempt to enqueue the font files from Google.
The
if ( ! empty( $options[$itemg] ) && ! preg_match( '/custom\sfont/i', $options[$item] ) ) {
check in includes/style.php should instead be
if ( ! empty( $options[$itemg] ) && ! preg_match( '/local\sfont/i', $options[$item] ) ) {We’ll have this sorted out as soon as possible with another round of updates.
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Please check the available documentation and search the forums before starting a topic.Hi,
That button’s text is directly configurable in the theme’s options.
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Please check the available documentation and search the forums before starting a topic.Hi,
I believe we’ve resolved this through the support service.
For anyone else experiencing similar effects, the CSS can be broken by using a caching/minifying plugin. Such a plugin should be configured to not reorder the theme’s styles if merged as these need to be applied in the correct order.
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Please check the available documentation and search the forums before starting a topic.Hi,
Because the CTA buttons are also present in the free edition of the theme, which has to follow the themes repository guidelines and only employ a limited number of configurable fields, the buttons are handled in a non-extendable manner. To add an extra button all the code responsible for the banner caption/buttons configuration and display would need to be replaced.
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Please check the available documentation and search the forums before starting a topic.Hi,
The animation effect is done in JavaScript and is not transferable to other elements by using just CSS.
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Please check the available documentation and search the forums before starting a topic.Hi,
That’s definitely weird. The only odd bit on that page could be the PayPal donation button/form.
I can’t find any additional information about what “BehavesLike.HTML.BadDownload.dq” refers to.Seeing the actual page HTML as is generated by the server would definitely help.
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Please check the available documentation and search the forums before starting a topic.Hi,
The companion Featured Content plugin has very little code and functionality (registering a custom post type), none of which required adjusting for compatibility or fixes recently. As a result we have not had to release any updates for it since 2019 (the plugin was initially released two years prior).
We could periodically bump the supported version even if we make no actual changes to it, but that would also prompt unnecessary updates on all sites that have it installed.
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Please check the available documentation and search the forums before starting a topic.Hi,
Disabling the fitvids functionality in the options should return the same result.
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Please check the available documentation and search the forums before starting a topic.Hi,
The slider/banner feature is only available on the homepage. The rest of the site sections have the regular header which displays the appropriate section title, meta information (if it exists and is enabled) overlaid over the regular header image.
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Please check the available documentation and search the forums before starting a topic.Hi,
You can disable the full-screen header image option for that.
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Please check the available documentation and search the forums before starting a topic.Hi,
Blocks are not currently styled with the theme’s built-in design as their markup can still suffer changes between WordPress releases, which would require us to redo this styling every time that happens.
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Please check the available documentation and search the forums before starting a topic.Hi,
The markup for the widgets containers (including the
widget-titleclass) is generated by WordPress directly as the theme does not override it.Is this markup perhaps getting manipulated through filters by something else on your site?
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Please check the available documentation and search the forums before starting a topic.Hi,
That’s usually an indication of JavaScript failure. Use the browser’s developer tools to pinpoint the file(s)/code responsible (if any).
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Please check the available documentation and search the forums before starting a topic.
