[xofmedia]

I too am supposed to have priority support. I’ve filed 2 support tickets in the past few months and have heard nothing back. In my case, a few of the themes are giving me an error when displaying the landing page and I’ve got “display comments” enabled. I’ve been able to produce some work arounds with CSS hiding the “itemprop” link for now but I would like the comment link displayed without diving in to the the theme files. I’m used to working through the child.

Running debugging, I can see there’s deprecated code running $(var). It’s now ($var). I can see it in the serious slider plugin, cryout featured content plugin, and few things in the themes throwing more errors.

I am a developer… but I run these themes so I will have less to worry about. I too am hoping nothing serious has happened to Zed. He was in the habit of replying almost immediately to my support tickets. I had some hope when I saw the update (someone there is working), but I still haven’t heard from support and my issues weren’t addressed in the update.

I may have to start looking elsewhere before my renewal comes up. I too have several websites to worry about.

~kevin

Website: xofmedia.com

[xofmedia]

I’m not sure how old this problem is but I filed a couple support tickets and haven’t heard back. I’m running Fluida Plus now but this problem is also on Septera Plus for other sites I use the themes for.

I found this previous post:
https://www.cryoutcreations.eu/forums/t/comment-counter-on-blog-page

This seems to confirm Cryout Creations are aware of the issue in August 2023, but it’s now 2024 and no fix… Is support dropping?

I used this fix by just adding some css (style.css):

/* Removes itemprop=”discussionURL” */
.comments-link {
visibility: hidden;
}

This seems to remove the problem areas for me while leaving the comments themselves on and the comments count in place for thumbnails (ie: related posts). Temporary fix I’m hoping.

Website: xofmedia.com

[xofmedia]

Just a quick addition to the above solution. I had to create a sample post for the default “uncategorized” category as well… so there is at least one post there.

[xofmedia]

I started getting a similar error on another site I own using another Cryout theme (Septera Plus). When trying to access the customizer… I was being told by the website that there was a server error and that the admin has been sent an email. I checked my email and I did receive an email with a link to the same errored page that created it. No solution, but an acknowledgement I have an issue with the website. I have a third website using Septera Plus but that site isn’t experiencing any issues. I figured there must be something else going on besides just the theme I’m using… however, I’m not having any issues when switching and using a default theme. I filed a support ticket with Cryout and I received an immediate reply that has solved my problem.

I was assured they are aware of the issue with the customizer.. but working on a synced fix with all the code sets they use can be a challenge. In the interim, they suggested I check to make sure I don’t have any categories that do not have any posts associated. Sure enough… I had one category I just created and there weren’t any posts yet. I created a sample post under that category and my word press customizer became accessible again.

This solves my problem for Kahuna Plus and any other Cryout theme I’m using. This was the difference between the two websites both installed with Septera Plus. One had posts for all the categories and one website had 0 posts listed for one of my categories. Once I created a sample post I could access the customizer.

I have been told they are aware of the problem and are working on a fix. I hope some of this information helps you.

[xofmedia]

Was there an answer to this because I’m getting the same error..

[Author]

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