[Deby]

I’ve posted a couple of questions here for coding that I need to add to my header – one for an image map, and one for some advertising, but I’ve not had a reply on either from this free support forum.

I REALLY need these answers and having searched the web and found nothing that I can understand, I must reluctantly consider premium support.

Does anyone know – does the $25 cover one question?  Or is it more than one?  Or does it include support for one month, one year?  etc How does it work?  As I start to make more changes to the site I am sure to have other questions about coding.

Thanks

 

[Zed]

The premium support doesn’t have a limited time period or a fixed number of questions.

We provide support for a ‘reasonable’ amount of questions. But the questions must be theme (or WordPress) related technical questions, not custom work.

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[Accordfire]

Well, I’ve emailed four or five times now – which is to say completed a support request, and used your contact page – and I’ve had no reply, having paid $25 and waited, and waited, and waited.

My first issue, I resolved myself in the end – by growing many grey hairs through age (that was the waiting for the response that never came) and in the end rolling up my short sleeves, and hacking the hell out of the site until I found what I needed to change, using no doubt very clunky code – the best I can do as an electrician. That was placing a video presenter on the front page in place of a fourth column.

The second issue was altering the footer text – where it says “Mantra – powered by WordPress” etc – frankly, I don’t want to make it easy on hackers knowing the site is built on WP.  I have no issue crediting Cryout at all – and I take the view that although you offer the removal for the $25, it’s still you guys that put all the hours and almost as much coffee as I drink into building it.  Fair’s fair. I do want to EDIT it though.  Not yet solved.

My third issue, I discover, is that I am making heavy use of the presentation page – it suits what I am doing with my site, essential, in fact.  On this point, Mantra beats the very much paid for theme we’ve been using the last two years.  However, I also have a blog/News section.  I cannot find a way to enable both the presentation page and have my blog posts show up on my “news” page.  This is also critical as it’s driving my SEO and backlinking.  Not Yet Solved.

I feel both of these are reasonable questions for $25 — paid for, as I say, around two weeks ago – and yet no response at all from anyone at Cryout.  Very sure I cannot be the only one who would want both the presentation page, and a news page with my posts on it…..

Since I cannot seem to elicit a response from you guys at Cryout, perhaps you can email me – you can see my email adress in the log, I believe.  Thank you.

[Zed]

Hi, Accordfire

As apparently you do not get our emails, you need to login to our support area http://www.cryoutcreations.eu/support/ with your email address and ticket number 149052

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