Presentation Page keeps resetting content to default

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  • #33862
    Christina

    Hi there,
    A couple of times now the presentation page resets certain content elements to the default content.

    Twice with some of the sliders and once with the Text 1 area.

    Thankfully I’ve save the content elsewhere for most of it but not the sliders. I just lost about 3 hours of work.

    I can replace it but if this keeps happening arbitrarily especially when i’m away from my computer, it could be a problem.

    is this a bug?

    And is there any way I can get the previous content I had put up?

    thanks

    #33924
    Zed
    Cryout Creations mastermind

    This should not happen and it definitely does not happen while you’re not changing settings.
    The only instance when we’ve encountered lost settings was with:

    • oddly configured servers that had issues with special signs inside the text fields (so far we’ve seen issues with the apostrophe ‘ and chevrons < >)
    • servers tightly configured, limiting the number of POST/REQUEST variables too low – in this case it’s usually the lower part of the settings fields that are affected (left out)

    The theme does provide a settings export feature, so I recommend you use it as often as you change settings (it only takes a moment and you get an export file which you can later import back to restore settings).

    The only way to recover things is from backups.


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