[Jenn]

Hi there,

Great job on the theme. I have been using it for a few months now. My problem is, today I had to make a change to the main presentation page. When I go in to the dashboard and in to the appearance then parabola settings, I see the setting page as normal but now I can not open any of the setting options. This is a bit of a problem. Can you help me with what is happening here.

Thanks

[Jenn]

Ok I was able to access the settings in a different browser, weird.

[Rick]

The settings for Parabola are somehow have become locked and my categories will no longer display post excerpts form the menu. It’s a very stubborn problem, even restoring from backup doesn’t help. Any ideas

[Rick]

With help from Brian (Supertech from Bluehost.com) we were able to solve the settings and category problems at the same time. We created a test folder in a different c-panel location from the wp-contents folder where my site is located. We installed a new copy of WordPress (in case the old was corrupted) then uploaded in new copy of Parabola. We created a dummy post, page and category. Then we checked to see if they displayed properly–which they did. Finally, we copied the contents of the Parabola folder from the tested site into the original site Parabola folder, replacing the corrupted contents. Apparently, Parabola’s settings are stored in the database, because all my original setting were preserved when the corrupted files were replaced. I hope this is a helpful repair option even though we still don’t know what files were corrupted. We do know, however, that the problem occurred after we installed the wooCommerce plugin.

[Kay]

Hi Rick and thanks for your feedback and for sharing your experience.

These type of issues can also be caused by faulty plugins. Should other people encounter ‘locked’ theme settings you should disable all plugins for a moment and check the theme settings then.

Good luck!

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Before posting consider reading our short theme debugging instructions.
Please read the FAQs: Mantra • Nirvana • Parabola • Tempera
Tutorials: custom menus • translating theme • installing theme • category page with intro • disabling comments Wordpress: child themes • categories/posts
Before making any modifications to your theme we strongly recommend using Child Themes.

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