[Rocky Trifari]

Hi Zed,

I was wondering if you still are updating and supporting the Fluida Plus theme? I noticed it’s been 6+ months since the last update to it and if that’s only because there’s been no major bugs or reasons to update the theme- great! However, I have encountered some odd browser issues lately and it crossed my mind that maybe some of the latest web standards may not be up-to-date with the theme. I don’t have much to report at the moment, it’s more of a question for reassurance as I really enjoy this theme and hope to hear you will continue to maintain and support it.

Thanks!

[Steve Procter]

Hi Rocky,
looks like we are in the same boat, no replies to emails anymore, no replies to posts on the forums.
We pay an annual fee for updates and support, but we are not getting any of this.
Sadly, after many years supporting Zed, it looks like we have to find a new provider for our themes 🙁

[Rocky Trifari]

Hi Steve,

Thanks for the message. Lack of support has been a huge concern for me in 2023 as I’ve really grown to love Fluida Plus over the years and I would MUCH prefer to not switch away if that’s at all possible. You are right though, Priority Support should be treated as such.

I’ve been trying to give Zed the benefit of the doubt. Historically, Zed has always been fast to reply and fix bugs. I did get a reply from him maybe one month ago where he addressed being aware of some incompatibilities with the latest WordPress release and he stated he has been working on fixing it. I sent a follow-up email though because I never saw any theme updates and that follow-up email went unanswered.

I have no information beyond that. I’m really hoping the theme was not abandoned because I’ve dedicated years to customizing and building a website off of Zed’s theme templates. I’m just hoping maybe something came up that required his attention and that he will soon return. That’s my hope, anyway.

Rocky

[Steve Procter]

Hi Rocky,
we will have to keep our fingers crossed and hope Zed comes back. We have many of our customers running the Cryout themes, and I would hate to have to tell them we must redesign their websites because the themes are no longer supported. There have been no new themes/major updates for ages now and that is also a concern as things have changed so much with WordPress 6, and 6.3, it seems a shame we cannot take advantage of it because the themes are outdated.
We are already looking for another provider, but hopefully Zed will come back very soon and fix the issues we’re all having.
As you have said, let’s hope it’s not his health that is the cause.

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