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When a try to custom the theme, it just appear as Customize: Loading. and just appear widgets settings.
How can I fix it?
The customize screen is a core WordPress feature. When it fails to work properly, it’s often due to various plugins causing errors in functionality. Try to temporarily disable any active plugins you have on the site and recheck if the customize screen loads correctly.
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Please check the available documentation and search the forums before starting a topic.
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